Help and support
Quick answers to what people ask most, and how to reach us.
Quick answers
I can't sign in
Students at a school: ask your teacher or the school office. They can give you a new password and a login slip.
Parents sign in with their phone number or Google account, so there is no password to forget.
Teachers: choose "Forgot Password?" on the website's sign-in page, or sign in to the Teacher app with your phone number or Google account.
How do I link my child from school?
The school gives each parent a personal invite: a link, a QR code or an 8-character code. In the AI Buddy Parent app, tap “Link a child from school” and follow the steps. Each invite works once; ask the school for a new one if it does not work.
How does my child sign in at home?
Add your child in the AI Buddy Parent app, then pair their phone or tablet: the Parent app shows a 6-digit code, and your child types it in the AI Buddy Student app. The code works once, for 10 minutes.
Plans and payments
Family plans are bought in the AI Buddy Parent app through Google Play or the App Store, and cancelled there. Students and teachers of a school never pay: the school has a licence.
What happens to my child's data?
We use a child's data only to teach them, we show no advertising, and nothing we send to an AI provider includes their name, email address or phone number. Read the Privacy Policy.
How do I delete an account?
In the app, or by asking us: how to delete an account.