Privacy Policy

Version 2026-11-11

AI Buddy ("we") is run by Digitize LLC-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. This policy explains what personal data the AI Buddy website and the AI Buddy Student, Parent and Teacher apps collect, why, who we share it with, and the choices and rights you have. For families who use AI Buddy at home we are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the controller under the UAE's Personal Data Protection Law. For a school's students and teachers, the school decides how AI Buddy is used and is responsible for their data as its Data Fiduciary and controller; we process that data on the school's behalf, only on its instructions and under our agreement with it, and never for any other purpose.

Who has an account

• Schools give their students and teachers AI Buddy accounts, and decide who is in which class.
• Parents hold the family account, and must be 18 or over. A parent adds the children who study at home with a first name or nickname, their curriculum and their class. A child never needs an email address, a phone number or a password: their phone or tablet is paired with a code from the parent's app.
• A parent of a school student can link to their child only with a personal invite from the school, and sees the school's name and the child's first name before confirming.

What we collect

• Parents: the phone number, or the name and email address of the Google account, used to sign in; the confirmation that you are 18 or over; the consents you give and when; the children you add; and the plan you buy.
• Students at a school: the name, email address or username, and class the school gives them, and a password stored only in a form that cannot be read back.
• Children at home: the first name or nickname, curriculum and class the parent gives, and the name and type of each paired device.
• Teachers: the name, email address or phone number and classes the school gives them.
• Study: messages with the AI tutors and their answers; learning paths, quizzes, assessments, written answers and their marks; questions asked on the AI Whiteboard; which podcasts, lessons and video lessons were used, and for how long. When a student talks to a tutor by voice, what they say is turned into text to answer it. We do not keep the recording; the words may be kept as text in the conversation, like a typed chat. In a live AI Video Teacher session, what the student says is turned into text on our own servers, and only that text goes to an AI service to answer; the session is not recorded, and no camera picture is kept.
• Notifications: a token from the phone's notification service, so the app can show the alerts you choose.
• Security data: the IP address and type of device, used to protect the service (for example to limit repeated sign-in attempts).

We do not collect precise location or contacts, and we do not read photos or files from the device. We do not use advertising identifiers, show advertising, or use third-party analytics or tracking tools in the apps. We do not sell personal data.

Children's data

We process a child's data only to teach them. For a child studying at home, the parent gives consent when adding the child, and can remove the child at any time, which deletes the child's study. For a school's students, the school is responsible for the consent of their parents. Before a parent can add a child, we check that they are an identifiable adult: they sign in with a phone number or email address we verify, and declare that they are 18 or over and the child's parent or legal guardian. We keep a record of that consent, and may ask for further proof of identity or age where the law requires it. A school confirms, under its agreement with us, that it has the consent of its students' parents, or another lawful basis, before it gives a student an account. We never use a child's data for advertising, and never track a child across other apps or websites. What a child writes to the AI tutors is checked by safety rules, and nothing we send to an AI provider includes the child's name, email address or phone number.

The AI tutors, voice, whiteboard, AI Video Teacher, learning paths, assessments and lesson plans send what a person writes or says to a third-party AI service to answer them. The Student and Teacher apps ask each person to agree before they first use these tools, and they can change their answer in the app.

Why we use it

• To teach: the AI tutors, learning paths, assessments, whiteboard, podcasts and video lessons for the student's curriculum and class.
• To show progress: to the student, to their parent, and to their teachers and school leaders for a school's students.
• To sign people in, keep accounts separate and secure, and pair a child's device.
• To unlock a plan a family buys, and to keep it in step with renewals, cancellations and refunds.
• To meet our legal obligations.

Who sees what

• Parents see their own children's progress, results and learning gaps. They do not see the child's conversations with the AI tutors.
• A school sees its own students: their progress, results and learning gaps, in its classes. A child studying at home is never shown to a school, and a school never sees a family's purchases.
• Teachers see the students in their own classes.

Who we share it with

We share data only with service providers who process it for us, for the purposes above:

• Hosting: Our servers and database.
• Email: Emails about accounts.
• Sign-in: Sign-in for parents and teachers, and notifications on phones.
• AI services: The AI tutors, voice conversations, marking written answers and writing questions.
• Video: Live AI Video Teacher sessions.
• AI Lessons: Chapter lessons and practice, reached with a pseudonymous id only.
• File storage: Storing files and audio, where the install keeps them there.
• Error reports: Error reports from the server.
• App stores: Family plan payments. Card details never reach us.

We may also disclose data where the law requires it.

Where it is stored

Our servers and database are in the United Kingdom (London), and uploaded files are stored in Singapore. Some of our providers process data outside the country where you live, under contracts that protect it as the law requires.

How long we keep it

• We keep account and study data while the account is open.
• Messages with the AI tutors and other AI chats are deleted 12 months after they were written. A conversation can be deleted sooner in the app.
• Voice recordings and AI Video Teacher camera pictures are never stored.
• Crash reports from the apps are kept for 30 days, without the person's name. The sign-in and security log (IP address and browser) is kept for 90 days.
• Deleting a parent's account in the Parent app deletes it at once, with the children added at home and their study, from our live systems, and from backups within 35 days.
• Removing a child at home deletes that child's study.
• A school's accounts are deleted at the school's request, under its agreement with us. A student or teacher who asks for their own account to be deleted has it deleted within 30 days of asking, and from backups within 35 days. When a school's agreement with us ends, we delete its accounts and data within 90 days, after giving the school the chance to ask for a copy. Records the law requires us to keep, such as invoices, are kept only for as long as it requires.
• We keep a record that consent was given and withdrawn, without names, email addresses or phone numbers, as proof the law requires. Google and Apple keep their own records of purchases.

Your rights

You can ask to see the personal data we hold about you and the children on your account, have it corrected or erased, withdraw consent, nominate someone to act for you, and raise a grievance. Most of this can be done in the apps; how to delete an account is at https://app.aibuddy.ae/account/delete. For anything else, contact our Grievance Officer, Digitize LLC-FZ, at info@aibuddy.ae. We reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India, or to the UAE Data Office.

Security

Data is encrypted in transit. Sign-in sessions are kept in the device's secure storage and can be ended at any time. Access to our systems is limited and logged.

Changes

If we change this policy in a way that matters, we will tell you in the app and ask you to accept the new version before you continue.

Contact

AI Buddy is run by Digitize LLC-FZ, trade licence number 2418394.01, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Websites: aibuddy.ae, digitizeuae.com.

Support: info@aibuddy.ae. Grievance Officer: Digitize LLC-FZ, info@aibuddy.ae, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.